DESCRIPTION
WhatsApp Business API

Whatsapp Business API by Airtouch highlighting the different message types

THE DIFFERENT MESSAGE TYPES
Message Templates vs. Chat Messages

To initiate a conversation as a business you’ll need to setup so-called Message Templates. If a user initiates the conversation, or replies to a templated message, a ’24-hour support window’ starts, where you can reply to the user freely without a templated message.

BUSINESS INITIATED CONVERSATIONS
Message Templates
When you initiate a conversation with your users, you will need to use Message Templates. These templates must be pre-approved by WhatsApp. With Message Templates you can send notifications, updates, reminders, and more. In addition to text, images and PDFs are available as media message templates.

USER INITIATED CONVERSATIONS
Chat Messages
When a user sends a message to your WhatsApp Business Account (starting the 24-hour support window) you can send messages to that user without the use of a templated message. For Chat messages, there are no WhatsApp fees.

CONTENT TYPES

What You Can Send with the WhatsApp Business API

Find out what content types or media files are supported with the WhatsApp Business solution.

 

 

Texts

Send plain text messages or combine text with emojis.

Images

Send images to your users. PNG, JPG, JPEG files are accepted by the API.

Attachments

Send files for your users to download, such as PDF’s or other attachments.

Locations

Share locations as a message, containing longitude & latitude.

MAIN API FEATURES
Some Key Features of the Business API

Make the service easy to implement and leverage

WhatsApp Business API Branded Messaging Feature by Airtouch

Branded Messaging

Become a ‘Verified Business’ to show your users that they can trust the phone number of your business account on WhatsApp.

WhatsApp Business API Rich Messaging Feature by Airtouch
Simple API Integration

Integrate our REST API into your existing systems (CRM, contact center, chat, etc.) or use our Chat Messaging Dashboard.

WhatsApp Business API Message Templates Feature by Airtouch
Message Templates

Initiate conversations via pre-approved message templates with customizable variables. Images and files now available.

WhatsApp Business API Bring Your Own Number (BYON) Feature by Airtouch
Bring Your Own Number (BYON)

Bring your own number to WhatsApp Business solution – either mobile, landline, or toll-free.

WhatsApp Business API Rich Messaging Feature by Airtouch
Rich Messaging

Send and receive texts, images, files (e.g. PDFs), locations, videos, weblinks, and more with your users on WhatsApp.

WhatsApp Business API Group Messaging Feature by Airtouch
Group Messaging

Take personal customization to a new level on WhatsApp, with our new Group Messaging feature.

MEDIA MESSAGE TEMPLATES

Send Images and PDFs

Reduce friction in your customer journeys with media message templates. Send PDFs and images without waiting for your customer to reply or initiate a conversation! WhatsApp Business solution is ideal for invoices, account statements, shipping return labels, product images, and more.

WhatsApp Business API by Airtouch highlighting Media Message Types

Whatsapp Business API by Airtouch Pricing plans

PRICING PLANS

WhatsApp Business Pricing

Simple and fair. Choose one of our packages that best fits your business needs – you can always upgrade if you need to.

GET STARTED

WhatsApp in 3 Simple Steps

Ready to get started? It’s easy and straightforward to setup your WhatsApp Business Account with Airtouch.

Request Access

Every business has to go through an approval and business verification process. As a first step, request your access to WhatsApp Business.

Integration & Setup

Once approved, we will configure your account with you. You can now create your Message Templates and integrate the API.

Go-Live

From there you can connect it to any system you might want or add a chatbot developed by Airtouch or not. You are all set!

Contact Us

Our Offices

 

MADRID – HQ

General Diaz Porlier 61, 4ª3
28006 Madrid
SPAIN

PARIS

65 Place de la Réunion
75020 Paris
FRANCE

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Polanco 11560, Mexico City
MEXICO

BUCHAREST

Iuliu Maniu Bvd. 7, U, 5th floor, of 11
061102 Bucharest
ROMANIA